Welcome to the IQCS website

Penny Steele

Chairman (MRQSA Representative)

Steele Fieldworks Ltd
27 Gayville Rd
London SW11 6JW
07971155009 (mobike)
0207 2231650 (phone)
E-mail: penny@steelefieldworks.com

Penny has worked in market research operations since 1987,and in that time has worked in the data collection side of the business on both qual and quant methodologies
She is a Fellow of the MRS, Chair of IQCS and also serves on the Market Research Forum, MRQSA Council and the MRS Company Partner Advisory Board.
In the past Penny has served on the AQR Committee as Field Representative, the MRS Accredited Interviewer Training scheme and the Respondent Interviewer Interface committee

Chris Smith

Vice-Chairman (MRS Representative)

Group Director of Field and Data-Services
Kudos Research
19-21 Nile Street
London N1 7LL
Tel. 020 7490 7888
E-mail: csmith@kudosresearch.com

Chris is a full member of the Market Research Society and ESOMAR, Vice Chairman of the Interviewer Quality Control Scheme, and worked with the MRS Respondent Interviewer Interface Committee and Accredited Interviewer Training Scheme to promote and raise industry-wide standards in data collection and interviewer training.

Gill Wareing

Administrator

6 Walkfield Drive
Epsom Downs
Surrey KT18 5UF

Tel:01737 379261
Fax:01737 351171
E-mail: info@iqcs.org

Gill Wareing has been the IQCS Administrator since 1987. Until recently, she has also been Secretary/Treasurer of the Market Research Benevolent Association. This role began when she was with the Market Research Society where she held the position of Assistant Secretary-General and continued when she left the Society due to family commitments.

Gill was with the MRS from 1971 - 1983 where she was concerned with the organisation of the annual conference, lunches, evening meetings and tasks related to the MRS Council and Professional Standards Committee. Her latest industry involvement is as Secretary/Treasurer of the Research Network, the association for retired and longstanding researchers.

Jeremy May

Secretary/Treasurer

Field Manager
Kantar Operations
Ealing Gateway
26-30 Uxbridge Rd
Ealing
London W5 2BP

Tel:020 8433 4216
Fax:020 8567 4119
E-mail: Jeremy.May@uk.theoperationscentre.org

Jeremy May Field Manager – Kantar Operations   Jeremy has specialised in Face to Face Field Management since 1996 when he joined BMRB, prior to the formation of Kantar Operations. He has current responsibility for the Face to Face Random Panel within Kantar Operations, which consists of 45 office staff, 30 contracted field supervisors and 750 interviewers.

Jeremy was elected onto IQCS council in December 2005 and is a full MRS member, having successfully completed the MRS intensive professional development scheme in 2004.

Jackie Megahey

Director, Information Security & Quality
GfK NOP
Ludgate House
245 Blackfriars Road
London SE1 9UL

020 7890 9000
020 7890 9509 (fax)
E-mail: jackie.megahey@gfk.com

Jackie has worked in the industry since 1987. Jackie's chief role is providing guidance on the myriad pieces of legislation surrounding and affecting market research, from the Data Protection Act itself through to changes in industry guidelines - both in the UK and internationally. Jackie was also a member of the MRQSA Data Processing Committee responsible for reviewing the revised standard before it was re-issued in 2003.
Jackie joined IQCS in 2005 and is a member of the sub committee for future development

Jenny Lyons

AD, GFK NOP Operations (Telephone Interviewing Services)
GFK NOP
62 Alma Street
Luton
Beds. LU1 2PL

020 7890 9000 (switchboard)
E-mail: jenny.lyons@gfk.com

Jenny has worked in the industry for 20 years, interviewing, supervising, managing telephone centres and developing training and quality issues She has served on IQCS Council for 3 years and sits on the sub committee for future development.

Jackie Mold

Quality Director
London Research Center
Ugam Research Solutions
Tower Building,
11 York Road
London. SE1 7NX

020 7803 1480 (switchboard)
E-mail: jackie.mold@ugamsolutions.com

Jackie is the General Manager-Europe at Ugam Research Solutions, where she has worked for the last 3 years; prior to this Jackie managed a telephone centre and was involved with all aspects of telephone data collection.

Ugam Research Solutions is a leading company in providing market research outsourcing solutions, Ugam Research is also amongst the world's leading international data collection experts with centres in London, UK, and Mumbai, India, offering high quality online data collection, CATI, online & mixed-mode research solutions in English and multi-language studies across B2B, Healthcare and consumer markets.

Volker Balk

RONIN Corporation
Prince Consort House
27-29 Albert Embankment
London SE1 7TJ

020 7091 1400 (switchboard)
E-mail: vob@ronin.com

Volker has worked in market research for twelve years in the UK and in Germany. During this time he has always been heavily involved in the data collection process both interviewers driven and online. In his current role as General Manager he is responsible for RONIN's UK operations, as well as industry standard counselling, and spearheading QC through all departments.

RONIN is a multi country telephone, panel and online research centre with 100 seats covering over 20 different languages.

Volker is currently serving on the Strategy sub-committee that is responsible for the development and update of the IQCS Website.

Stacey Charlesworth

Interviewing Services Director
IFF Research Ltd.
Chart House
16 Chart Street
London N1 6DD
020 7250 3035 (Switchboard)
020 7098 3989 (Direct)
E-mail: Stacey.Charlesworth@IFFResearch.com

Stacey has worked in the industry since 1982, in coding, qual and quant interviewing, interviewer training, quality monitoring, project control and telephone centre management. This is Stacey's second time on IQCS council where she is a member of the Marketing sub committee.

IFF is one of the largest independent research companies in the UK and is a full service agency providing strategic research for a wide range of private and public sector clients, with a 130 seat CATI centre and a specialist team of 30 qualitative interviewers.

Natalie Edwards

Ipsos MORI - Head of Field
Ipsos MORI.
RS House,
Elmgrove Road,
Harrow,
Middlesex,
HA1 2QG
T (Harrow) +44 20 8861 8644
T (Borough) +44 20 73473171
E-mail: natalie.edwards@ipsos.com

Natalie Edwards (nee Long) has worked in market research operations since 1999 when she joined BMRB and worked within Field, Telephone, Data Capture and Data Processing prior to moving to Ipsos MORI, where she has current responsibility for the Ipsos MORI Field Division in the UK and Republic of Ireland. The Field team consists of a team of 80 staff across 4 office locations as well as home workers, over 100 field Supervisors and over 1200 interviewers.

Natalie was elected onto IQCS council in December 2007 and is a full MRS member, having successfully completed the MRS intensive professional development scheme in 2004.