IQCS Inspections conducted in 2011
How the inspection will be structured
- Discuss any points in the Application Questionnaire which need clarification
- Ask if anything on your Application Questionnaire has changed
- Ask for a list of all jobs, with a fieldwork element, which have been completed since the last inspection
- Randomly select a variety of jobs to inspect
- For each job selected, the Inspector will ask to see the following, as and when relevant:
- the job number
- fieldwork dates
- the number of interviews achieved/respondents recruited/groups conducted/audits or mystery shops/observations undertaken
- names of interviewers/recruiters/auditors/mystery shoppers (hereafter referred to as "individuals") used
- briefing documentation
- a copy of the questionnaire or interviewing /recruitment guidelines used (if a paper copy exists)
- the MRS Code of Conduct declaration signed by individual (if signing at the end of each interview is your chosen method)
- if group discussions involved: a copy of the invitation issued, and moderator feedback
- If hall tests: that appropriate supervision if accompaniments conducted
- Validation (including remote monitoring in central telephone locations):
- that a systematic and representative method was used to select work to be validated
- that validation was conducted by appropriately trained people
- the method(s) used, number attempted and number achieved is adequate
- the results for a number of selected individuals whose work was validated
- feedback given and action taken, if discrepancies found start and end dates of validation exercise
- Appraisals (including Performance Feedback for Mystery Shoppers and Auditors)
- individuals will be selected from the jobs chosen for inspection
- for each individual selected, the Inspector will ask to see records of any appraisals conducted so far this year (January to December) and may also ask to look at their accompaniment/appraisal history.
- the Inspector will also ask to see records of Supervisor appraisals
- if a full time member of staff who spends the majority of their time carrying out supervisory tasks then their appraisal records shall be available for inspection
- Training:
- the Inspector will select a number of new individuals trained since your last inspection and ask to see their application forms and training records
- the Inspector will also ask to see training records for one or more new Supervisors or assistant Supervisors trained since your last inspection
- Finally, the Inspector may ask to see any of the items shown on the check list which have not already been seen.
Additional Items The Inspector May Ask To See
IQCS INSPECTIONS CONDUCTED IN 2011
- The Inspector may also ask to see any of the following items (appropriate to the type(s) of work you undertake)
Standards Section Item
- 4.1 If any work sub-contracted to a company which was not IQCS/MRQSA/BS 7911 accredited, documented reasons
- 4.6 Thank You/Reassurance letters/leaflets (the various versions used)
- 4.7 Identity cards used
- 4.8 Supervisor's manual
- 4.11/ 4.20 Examples of Code of Conduct declaration and, if only annually obtained, documentation for randomly selected individuals
- 4.8 / 4.23.1 Interviewer/recruiter/auditor manuals
- 4.18.6 Documentation to ensure that the group recruiter has been seen at least once per year
- 4.9.3 Annual appraisals for supervisors, even full time staff who spend the vast majority of their time carrying out supervisory tasks
- 4.17.1 Interviewer/recruiter/auditor training materials
- 4.17.3 List of individuals who have been given exceptional reduced training and the training materials used (identified separately from those who have been subsequently fully trained)
- 4.17.1 Training programme content, for interviewers who have not previously worked for an IQCS/MRQSA/BS 7911 accredited company
- 4.17.1 Training programme(s)/content for those taken on specifically to conduct group recruitment
- 4.19.1 Appropriate documentation if you chose not to validate one or more jobs